Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.
Successful completion of APL-SVC-016 Apple Service Fundamentals
Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.
Upon completion of the Apple Certified Mac Technician (ACMT) 2016 course, students will be able to: Use Disk Utility to prepare a volume for OS X and describe the OS X installation process using both the Mac App Store and OS X Recovery Identify the proper methods to migrate data from one Mac to another using the data migration tools in OS X Identify the power states of a Mac running OS X, and describe how to troubleshoot power states on Mac models that don’t have a sleep indicator light Explain how to maximize the battery life of an Apple product in a way that a customer can understand Identify the different types of accounts in OS X and describe the capabilities of those accounts, including keychain and password options Identify and describe various security settings for OS X, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more Describe how to use Time Machine in OS X to create, restore, and manage a secure backup for a customer Identify the components of the default OS X environment, including the user home folder and various Library folders Describe how to configure and use OS X features, such as Spotlight and Mission Control Describe various trackpad gestures Use System Preferences in OS X and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network Use tools in OS X to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely Describe the purpose of specified diagnostic tools Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers